Returns and Refund Policy

If you wish to return or exchange your order, you can send us a request within 2 days ( 48 hours ) from the date of receiving.

Return/Exchange requests must meet the below requirements:

• Requests must be made within 2 days from the date of receiving an online order.
• Proof of purchase must be provided: order number.
• Your returned product should be returned in the same original protective packaging ( dust bag & bag ) to ensure it reaches us in good condition.

Please note that Sally Antar Designs has the right to refuse accepting returned items if used and not in original condition.

Note that if a returned item does not meet the above conditions, it will be returned to the address of the original order and the cost of shipping will be deducted from your order.

HOW TO REQUEST A RETURN:

1. Please request a return within 2 days from the date of receiving an order made online. Simply send us an email or a message on Instagram.
2. A pick up will be arranged with an additional shipping fee depending on your location. Please note that it can take up to 10 working days for us to receive your return.
3. Once your return is accepted at our quality department, your refund will be credited back via the same payment method used to purchase your order excluding shipping fees. If paid cash it will be refunded through Instapay. Refunds can take up to 14 working days depending on payment provider.

Please note that: Online purchases cannot be returned at any of the Concept Stores.

EXCHANGES:

1. Please request an exchange within 3 days from the date of receiving an order made online. Simply send us an email or a message on Instagram.
2. Exchanges take 7-10 working days.